Digital Delivery Policy

At Manual Donkey, we specialize exclusively in the instant delivery of digital technical documentation. All products sold on our website are digital PDF files. No physical shipping is required, and no printed materials will be sent to your physical address.

📄 How Digital Delivery Works

Our delivery process is fully automated to ensure you get the information you need as quickly as possible.

• Delivery Method: Secure download link sent via email.
• Delivery Time: Typically within 1-5 minutes after payment confirmation.
• Maximum Delivery Time: In rare cases of technical delays, delivery may take up to 24 hours.
• File Format: Standard PDF (compatible with Windows, Mac, iOS, Android, and Linux).
• Access Period: Your download link remains active for 30 days from the date of purchase. We recommend saving the file to your permanent storage immediately.

📥 What You Will Receive

Upon successful completion of your order, you will receive:

• An Order Confirmation email containing your receipt and order number.
• A Delivery Email containing a direct, secure link to download your PDF manual(s).
• Access to our dedicated customer support for any technical assistance regarding your file.

💡 Troubleshooting Delivery

If you do not see your delivery email within 10 minutes:

• Check your Spam/Junk folder: Occasionally, automated emails are filtered by service providers.
• Verify your Email: Ensure there were no typos in the email address provided during checkout.
• Contact Us: If you still haven’t received your link after 24 hours, please email [email protected] with your order number.

🌍 Global Accessibility

Since our products are digital, they are available to customers worldwide. There are no shipping fees, customs duties, or geographical restrictions on delivery.

Contact Information