This Privacy Policy governs the manner in which ManualDonkey collects, uses, maintains and discloses information collected from users (each, a "User") of the https://manualdonkey.com/ website ("Site"). This privacy policy applies to the Site and all products and services offered by ManualDonkey.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.

How we use collected information

ManualDonkey may collect and use Users' personal information for the following purposes:

To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site: We may use feedback you provide to improve our products and services.
To process payments: We use the information provided when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others.

Data Deletion Policy

This section sets out our policy for responding to requests for deletion of data under data protection law (GDPR).

Individual Rights:
An individual has the right to erasure, also known as 'the right to be forgotten'. You can request the deletion of your personal data where there is no compelling reason for its continued processing (e.g., the data is no longer necessary for the purpose it was collected).

How to request data deletion:
You can request all data we hold about you to be deleted by:

Raising a support ticket from your account dashboard.
Emailing us at: [email protected].

Once requested, all data will be deleted within 7 working days.

Compliance with Children's Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.