Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about our products and services.
💡 Tip: Use Ctrl+F (or Cmd+F on Mac) to quickly search this page for your question.
💳 Ordering & Payment
How do I place an order?
Simply search for your manual, add it to your cart, and proceed to checkout. No account is required to purchase! After payment, you'll immediately receive an email with your download link. You can optionally create a password after purchase to access your order history.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor, Stripe. All transactions are encrypted and PCI-DSS compliant.
Is my payment information secure?
Absolutely! We use Stripe, a PCI-DSS Level 1 certified payment processor trusted by millions of businesses worldwide. We never store your credit card information on our servers. All payment data is encrypted and handled securely.
Will I receive an order confirmation?
Yes! You'll receive an email confirmation immediately after your payment is processed. This email will contain your order number, order details, and download link (for digital products).
Can I purchase multiple manuals at once?
Yes! You can add multiple manuals to your cart and checkout once. You'll receive download links for all purchased manuals in your confirmation email.
📄 Digital Products (PDF Manuals)
How quickly will I receive my digital manual?
Digital manuals are delivered instantly! You'll receive your download link via email within 1-5 minutes of payment confirmation. In rare cases, delivery may take up to 24 hours.
What format are the manuals in?
All digital manuals are provided as PDF files. PDFs can be opened on any device (Windows, Mac, iPhone, iPad, Android) using free PDF reader software like Adobe Acrobat Reader, Preview (Mac), or any browser.
How long is the download link valid?
Download links remain active for 30 days from the date of purchase. You can download the file as many times as you need during this period. After 30 days, contact us if you need the link reactivated.
Can I print the PDF manual?
Yes! Once you download the PDF, you can print it for personal use. However, you may not redistribute, resell, or share the file with others.
What if the PDF file won't open or is corrupted?
Contact us immediately at [email protected] with your order number. We'll provide a replacement file within 24 hours. If a replacement is not possible, we will process a refund according to our Refund Policy.
I didn't receive my download link. What should I do?
First, check your spam/junk folder. If you still can't find it, contact us at [email protected] with your order number, and we'll resend it immediately.
Can I download the manual on multiple devices?
Yes! The license is for personal use, so you can download and use the manual on all your personal devices (computer, tablet, phone).
💰 Refunds & Returns
Can I get a refund for a digital product?
Refunds for digital products are only available in specific circumstances: corrupted files, delivery failure, wrong product sent, or significant description mismatch. Once downloaded, digital products cannot be returned due to their nature. See our Refund Policy.
How do I request a refund?
Email [email protected] with your order number and reason for refund. We'll review and respond within 2 business days.
How long does a refund take?
Once approved, refunds are processed within 3-5 business days. The refund will appear in your original payment method within 5-10 business days depending on your bank.
I accidentally bought the same manual twice. Can I get a refund?
Yes! Contact us within 2 business days with your order numbers, and we'll refund the duplicate purchase immediately.
🔍 Product Information
How do I know if you have the manual I need?
Use our search bar to search by product name, model number, or brand. We have over 1,000 manuals in our database. If you can't find it, contact us - we may be able to source it for you.
Are these original manufacturer manuals?
Yes! All our manuals are sourced from original manufacturers or authorized distributors. We provide legitimate, legal copies of user manuals and service guides.
What languages are the manuals available in?
Most manuals are in English, but many are also available in other languages depending on the manufacturer. The product description will specify the language.
How do I know how many pages a manual has?
The page count is displayed on each product page when available. This helps you understand the depth and detail of the manual before purchasing.
🔒 Account & Security
Do I need to create an account to purchase?
Yes, an account is required to track your orders, access download links, and receive customer support. Creating an account takes less than a minute.
Is my personal information safe?
Absolutely! We comply with GDPR and EU data protection regulations. Your information is encrypted, never sold to third parties, and only used to process orders and provide support. See our Privacy Policy.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link.
Can I delete my account?
Yes. Contact us at [email protected] and we'll delete your account and personal data within 7 days, in compliance with GDPR.
🏢 Company & Legal
Who operates Manual Donkey?
Manual Donkey is operated by Sebastian Kłosiński, a registered business in Płock, Poland (NIP: 7743302274, VAT: PL7743302274). We comply with all Polish and EU business regulations.
Are you GDPR compliant?
Yes! We fully comply with the General Data Protection Regulation (GDPR) and respect your privacy rights. See our Privacy Policy.
Where can I read your Terms of Service?
Our complete Terms of Service are available at /terms-of-service. We recommend reading them before making a purchase.
Do you have a physical office?
Our registered business address is: Ul.Gen. Władysława Sikorskiego 18/100, Płock Mazowieckie 09-410, Poland. For inquiries, please contact us via email at [email protected].
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help!