Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about our products and services.
💡 Tip: Use Ctrl+F (or Cmd+F on Mac) to quickly search this page for your question.
📦 Ordering & Shipping
How do I place an order?
Search for your product, add it to your cart, and proceed to checkout. You can checkout as a guest or create an account to track your orders. Once your payment is confirmed, we prepare your order for shipment.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express) through our secure payment gateway. All transactions are fully encrypted.
How are products shipped?
We offer two delivery options: PDF (digital download) sent directly to your email, or physical media (USB/DVD) dispatched from our office in Płock, Poland, via registered mail or courier service. For full details on shipping times and costs, see our Shipping & Delivery Policy.
Do you provide tracking for my order?
Yes. Once your package is dispatched, we will email you a tracking number so you can monitor your delivery status.
💿 Product Information
What format are the manuals in?
Our products are available in two formats: PDF (digital download) delivered instantly to your email, or physical media (USB flash drives or DVDs) shipped to your address. You can choose your preferred format at checkout.
What kind of documentation do you provide?
We provide high-quality technical documentation and service information for a wide range of vehicles and equipment. Our archive includes workshop manuals, repair guides, and maintenance instructions carefully compiled and verified for accuracy.
Can I choose between PDF and physical media?
Yes! You can select either PDF (instant digital download to your email) or physical media (USB/DVD shipped to your address) when adding items to your cart. PDF is the fastest option, while USB/DVD provides a physical backup for long-term storage.
🔄 Returns & Refunds
What is your return policy for physical products?
If you wish to return a physical item (USB/DVD), please notify us within 14 days of delivery. The item must be in its original, unused condition. Please contact us at [email protected] before sending any items back. For full details, see our Return & Refund Policy.
Are there any restocking fees?
No. We do not charge any restocking fees for returned items. You will receive a full refund of the product price.
How long does a refund take?
Once we receive and inspect the returned item, we process the refund immediately. It typically takes 5–7 working days for your bank to reflect the credit on your original payment method.
What if my product arrives damaged?
If your USB stick or DVD arrives defective or damaged, please contact us immediately at [email protected] with your order number. We will provide a free replacement.
🏢 Company & Legal
Who operates ManualDonkey?
ManualDonkey is operated by Sebastian Kłosiński, a registered business based in Płock, Poland.
Address: Ul. gen. Władysława Sikorskiego 18/100, 09-410 Płock, Poland
NIP: 7743302274
Is my personal information safe?
Yes. We are fully compliant with GDPR. We only collect data necessary to process your order and ship your products. We do not sell your personal data to third parties. See our Privacy Policy for full details.
How can I contact support?
If you have any questions, our team is here to help. We typically respond within 24 hours on business days.
Email: [email protected]
Phone: +48 516 531 395
You can also use our Contact page to send us a message directly.
Still Have Questions?
Can't find the answer you're looking for? Our customer support team is here to help!